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POLICIES & WHAT TO EXPECT

POLICIES & PROCEDURES

These policies protect your time, my schedule, and the quality of care every client receives. You'll also find them on my booking site and in every confirmation email.

BOOKING

Booking & New Clients

  • Online booking is required for first appointments, so I can collect your health history before your visit.

  • Health intake forms must be completed online before your first session.

  • Established clients are welcome to book by phone, text, or Instagram DM.

  • No walk-ins or same-day requests.

  • Please use your legal name when booking, as shown on your ID, so your records stay accurate.

CANCELLATIONS

Cancellations, Late Arrivals & No-Shows

  • 24-hour cancellation policy: reschedule or cancel at least 24 hours before your appointment to avoid paying the full session fee. This is a firm policy. Late cancellations must be paid in full before booking again. Gift certificate credit is forfeited for late cancellations.

  • Emergencies: if you can't make your appointment because of a genuine family or medical emergency, please contact me.

  • Late arrivals: arriving more than 15 minutes late is treated as a late cancellation, and the full session fee is required before booking again.

  • No-call, no-show: you're responsible for the full session fee.

  • Appointments end on time out of respect for every client's schedule. Give yourself time to park and settle in. My building can be tricky to find, so check the directions on my Contact page before your first visit.

PAYMENT

Payment & Refunds

  • Online bookings require payment at booking. In-office payments are due at the time of service.

  • Accepted: cash, Visa, Mastercard, and American Express.

  • Prices are set, with no discounts or negotiations.

  • No refunds on services, packages, gift certificates, classes, consulting, or products. All sales are final.

  • Packages and gift certificates are non-transferable and non-refundable, and may be forfeited for no-shows or late cancellations. Terms are subject to change.

YOUR SESSION

During Your Visit

  • Communication: your comfort matters. I'll check in with you, and if anything feels uncomfortable at any point, please tell me right away so I can adjust.

  • Minors are welcome with a parent or guardian present in the room for the entire session.

  • Children without appointments can't stay in the office for safety and liability reasons, so please arrange childcare. Arriving with a child is treated as a late cancellation, and the session must be rescheduled and paid in full.

  • Companions: if you need help with medical equipment, movement, or dressing, your companion is welcome to stay in the treatment room for the full session. Otherwise, they'll need to wait outside the office.

  • Lost and found: I'm not responsible for lost or damaged items.

HEALTH & SAFETY

When to Reschedule

  • For your safety, please reschedule if you have any of the following: illness, fever, infection, active bleeding, fungal infections, cuts or open wounds, broken bones, burns, certain skin conditions, blood clots, kidney or liver conditions, uncontrolled high blood pressure, or a first-trimester pregnancy. If you're unsure, contact me before your appointment.

  • Massage therapy can be therapeutic, relaxing, and supportive of healthy circulation, but it is not a substitute for medical examination, diagnosis, or treatment.

SCOPE OF PRACTICE

What I Do, and What I Don't

  • As a massage therapist, I do not remove stitches or drains, "sculpt," work with body fluids, adjust bones, or diagnose conditions.

  • Some clients ask for lymphatic drainage the way they received it in Miami or elsewhere, including "incisional" drainage. I practice only ethical, professional manual lymphatic drainage, within the scope of practice for massage therapists in California.

RESPECT

A Safe Space for Everyone

  • Kindness goes both ways. Clients who are abrasive, rude, or abusive won't be able to book future appointments.

  • Zero tolerance for sexual harassment. Any sexual remarks, comments, or behavior will end the session immediately. The full fee is still due, the client won't be welcome to book again, and police will be notified if harassment continues.

CLOSING

Thank You

  • Thank you for your trust and understanding. I'm always growing and looking for ways to serve you with integrity. If you have suggestions, questions, or concerns, email me at christina@lymphandscars.com.

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